Refund policy

Refunds

Return & Refund Policy

Thank you for shopping with us! Please read our policy carefully before placing your order.

Returns

We do not accept product returns. Please make sure to review your order carefully before completing your purchase.

Refunds

You may request a refund within 14 days of your order date under the following conditions:

  • Your order was not received.

  • The product arrived damaged.

  • Items were missing from your order.

  • You received the wrong product.

Refund requests submitted after 14 days will not be accepted.

Order Cancellations

Orders may be canceled if they have not yet been processed or shipped. Once your order has been dispatched, it cannot be canceled.

How to Request a Refund

To request a refund, please contact us at [your contact email/phone]. Be sure to include your order number, details of the issue, and any supporting photos (for damaged or incorrect items).

We reserve the right to approve or deny refund requests based on the circumstances.

 You can always contact us for any return question at Aurette.co@gmail.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once we have received your refund request and analyzed your form, we will notify you if your refund has been approved or denied.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at pristineepros@gmail.com.